Refund Policy

To protect consumer rights and enhance the shopping experience, KuKirin has established the following return and after-sales policy. This policy applies to all products purchased through our website.

1. No-Reason Return (Right of Withdrawal)

• Customers may request a return within 14 days of receiving the product, without providing any reason.
• The returned item must meet the following conditions:
  • Unused and in brand-new condition
  • All original packaging, accessories, and labels included
  • No impact on resale
• For no-reason returns, all shipping costs (including return shipping) are borne by the buyer.
• After receiving and inspecting the returned item, we will issue a full refund (excluding shipping fees) if it meets the conditions.
• If the item shows signs of use or affects resale, a full refund may not be granted or the return may be rejected.

2. Damaged on Arrival (DOA)

• If the product is damaged during shipping or has functional issues, please contact us within 14 days of delivery.
• The following evidence is required:
  • Product photos or videos
  • Outer packaging photos
  • Order number or tracking number
• After verification, we will provide one of the following solutions:
  • Free replacement
  • Full refund
  • Spare parts reshipment
• In such cases, all costs (including shipping) will be covered by the seller.
• Claims submitted after 14 days will be handled under the standard warranty policy.

3. Quality-Related After-Sales Policy

3.1 Within 14 Days

Customers may choose:

• Return for a full refund (seller covers shipping)
• Free repair or replacement

👉 All related costs are covered by the seller.

3.2 From 14 Days to 12 Months (Warranty Period)

• Free repair or replacement parts are provided.

Shipping responsibility:

• Return for repair: covered by the seller
• Shipping after repair: covered by the buyer

If choosing return:

• The product will be repurchased at 50% of the original price
• Return shipping is covered by the seller

⚠️ Wear-and-tear parts (such as tires and brake components) are not covered after 14 days and must be purchased by the buyer.

4. Non-Quality Issues

The following situations are not considered quality defects, and any related costs will be borne by the buyer:

• Damage caused by water exposure or rain
• Overloading or improper use
• Failure to follow the user manual
• Unauthorized modifications
• Improper storage conditions
• Non-official repairs or part replacements
• Altered or mismatched serial numbers or warranty information

5. Return Process (RMA)

1. Submit a return request with:
   • Order number
   • Reason for return
   • Photos or videos (if applicable)
2. Obtain return authorization (RMA) and return address
3. Ship the item back using the designated shipping method
4. After warehouse inspection, refund or repair will be processed
5. Non-Original Packaging / Oversized Package Fees

• To avoid transportation damage and additional logistics charges, customers must use the original packaging box when returning products.
• If the customer returns the product without the original packaging, and the package becomes classified by the courier as an oversized, irregular, or non-standard parcel, KuKirin reserves the right to deduct an additional special handling fee of 50–200 EUR from the refund amount.
• The exact fee depends on Courier company charges.

      6.To improve delivery efficiency and after‑sales service support for our UK customers, we cooperate with authorised warehouses and logistics partners within the UK.
        For approved returns, repairs, or warranty cases, our support team may instruct customers to return the product to our designated UK service warehouse.
        Please do not return any packages without prior authorisation from our customer support team.

        Designated UK Return and Service Centre

        Recipient: Kenny+UT10650
        Phone: 01515411195
        Address: UNIT 19, TRIUMPH WAY, TRIUMPH BUSINESS PARK, SPEKE, LIVERPOOL, UNITED KINGDOM
        Postcode: L24 9GQ

⚠️ Returns without authorization or not using the designated logistics method may not be accepted.

6. Shipping-Related Issues

• If a return is caused by the buyer (e.g., refusal, incorrect address):
  • Buyer bears all shipping costs (including return and reshipping)
• Lost shipments:
  • Refund or reshipment will be arranged after confirmation
• Delivered but not received:
  • We will assist with investigation; compensation depends on the carrier
• Address changes or interception requests:
  • Not guaranteed to succeed

7. Refund Time

• Refunds will be processed within 3–10 business days after the returned item is received and approved
• The actual arrival time depends on the payment method used

8. Key Policy Highlights

• Return period: 14 days
• Clear cost responsibility: Defined above
• Refund method: Original payment method
• Processing time: 3–10 business days
• Standardized return process (RMA)
• You may return eligible products within 14 calendar days from the date of delivery, and approved refunds will be processed within 3-10working days.